Advanced Services Professional
1 week ago
Rise above the standard with Robinhood, a trailblazing fintech company breaking barriers in finance. As an Advanced Services Representative, you'll play a vital role in shaping the future of customer support.
About the JobYou'll be the voice of our customers, identifying areas for improvement and collaborating with cross-functional teams to drive change. With a focus on complex customer scenarios, you'll empower users to navigate even the most intricate financial concepts.
Your Key Contributions- Solve customer issues efficiently and effectively, delivering a seamless experience
- Enhance customer loyalty through empathetic conversations and proactive problem-solving
- Communicate with customers across multiple channels, including email, chat, and phone
We're looking for self-starters who are passionate about pushing boundaries and driving innovation. If you're ready to join a high-energy team that shares your enthusiasm for creating exceptional customer experiences, let's connect.
What We're Looking For- Bachelor's degree from an accredited institution
- FINRA Series 7 and 63 licenses
- 2+ years of experience in a support or service role for a financial services company
Robinhood offers a market-competitive salary range of $28.10-$33 USD (Zone 1), along with a comprehensive benefits package and opportunities for professional growth and development.
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