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Shift Manager

2 months ago


Jacksonville, Florida, United States Pollo Tropical Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Pollo Tropical. As an Assistant Restaurant Manager, you will play a key role in the success of our restaurant by overseeing daily operations, managing staff, and ensuring exceptional customer service.

Key Responsibilities
  • Restaurant Operations: Assist in the management of restaurant operations, including staffing, inventory management, and maintaining a clean and safe environment.
  • Staff Management: Supervise and direct staff to ensure guests are treated promptly and courteously, and products are prepared to company standards.
  • Recruitment and Training: Assist in the recruitment, hiring, orientation, and training of hourly team members, and evaluate their performance to recommend wage increases or disciplinary action.
  • Administrative Tasks: Perform regular administrative tasks, including new hire paperwork, payroll actions, inventory ordering, and register and safe audits.
  • Customer Service: Investigate, resolve, and respond to guest complaints, and ensure proper execution of all accounting functions.
  • Marketing and Sales: Assist the General Manager with planning and implementation of local store marketing activities to promote products and services.
Requirements
  • Education: Associate's degree in Business Administration or Hospitality preferred, or equivalent experience.
  • Skills: Ability to adapt to business needs, solve problems quickly and efficiently, prioritize multiple tasks, and exercise sound judgment.
  • Experience: Minimum of 2 years working in a restaurant environment, with career progression and verifiable results.
  • Language Skills: Ability to comfortably speak, write, and comprehend English in a business setting.
  • Computer Skills: Basic computer skills, including Excel.
Work Environment

The work environment is a temperature-controlled restaurant with a low to moderate noise level. The employee will be required to sit, talk, or hear regularly, and use hands to handle or feel, and reach with hands and arms frequently.