Front Desk Associate
3 days ago
We are a dynamic and growing company dedicated to providing exceptional service to dog owners and their pets. Our team is passionate about delivering a unique and personalized experience that sets us apart from the competition.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Front Desk Associate. As a key member of our team, you will be responsible for selling memberships, providing exceptional customer service, and driving key performance indicators.
Responsibilities- Drive membership sales through health and wellness education
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, services, add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
$15.00 per hour
Equal Opportunity EmployerWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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