Sales Floor Associate

5 days ago

Surprise, Arizona, United States Sam's Club Full time
About the Job

We are looking for a Sales Floor Associate to join our team at Sam's Club in Surprise, AZ. As a Sales Floor Associate, you will be responsible for providing exceptional customer service to members across the club as needed, answering any questions they may have, and maintaining a clean, neat, and member-ready area.

Job Responsibilities
  • Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to facility management.
  • Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Benefits

Sam's Club offers competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include:

  • Health benefits: medical, vision, and dental coverage
  • Financial benefits: 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
  • Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Requirements

To be eligible for this position, you must have the following qualifications:

  • Customer Service experience
  • Retail experience including operating front end equipment (e.g., cash register)
  • Working with mobile retail applications

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