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Soft Services Director
2 weeks ago
As a key member of our JLL team, the Guest Service Manager plays a crucial role in shaping our Guest Service Program and ensuring seamless experiences for employees and visitors. This is an exciting opportunity to lead our welcoming team and create unforgettable first impressions.
Main Responsibilities:
• Lead daily operations of the Guest Service Program and Associates
• Provide exceptional customer service to guests, visitors, and employees
• Develop and implement effective strategies to improve guest satisfaction
• Collaborate with the facility management and transportation team to ensure seamless operations
• Identify potential risks and escalate to ensure no incident or disruption to client operations
• Conduct regular check-ins to ensure GSAs are providing the best service possible
• Assist the conference services team with event execution
• Coordinate and schedule office/building maintenance activities
• Maintain accurate records and reports as required
Essential Skills:
• 2+ years of experience in Hospitality, Soft Services, or Operations
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Proficient skills in Google Suite (Gmail, Sheets, Slides, Docs)
• Previous supervisory or management experience preferred
• Knowledge of the commercial real estate industry preferred
What We Offer:
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. If you are passionate about delivering exceptional customer experiences and have a proven track record in hospitality or soft services, we would love to hear from you.