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Guest Services Representative

2 months ago

Albertville, Alabama, United States Lodge at Marconi Full time
Job Overview

Employment Type: Part-time & Full-time

We are seeking a skilled Hotel Front Desk Associate to enhance our guest experience at a premier lodging destination. This role is set against the stunning backdrop of a serene bay, offering a unique opportunity to be part of a renowned establishment recognized for its exceptional service and natural beauty.

Compensation:

$23 - $25 hourly

Key Responsibilities:
  • Facilitate efficient guest check-in and check-out processes, ensuring accurate payment methods and conducting necessary credit checks.
  • Respond promptly and courteously to inquiries via phone and in-person regarding reservations, hotel services, and guest issues.
  • Exhibit a strong commitment to delivering exceptional service that anticipates and exceeds guest expectations.
  • Manage all incoming calls and general inquiries with professionalism and efficiency.
  • Maintain operational equipment and ensure a sufficient supply of front desk materials.
  • Implement service recovery strategies to enhance guest satisfaction.
  • Handle guest requests for wake-up calls and relay important messages received.
  • Document all guest interactions, requests, and concerns for record-keeping.
  • Foster collaborative relationships with colleagues and other departments.
  • Uphold a friendly and helpful demeanor towards guests and team members alike.
  • Participate in daily briefings, reviewing guest arrivals, departures, and special requests.
  • Ensure cleanliness and organization of the front desk area and lobby.
  • Act as a lobby ambassador when not engaged at the front desk.
  • Possess a willingness to learn about local attractions, dining options, and recreational activities.
  • Assist with events and conferences as required.
  • Perform additional tasks and projects as assigned.
Qualifications:
  • Proficient in English communication, both written and verbal.
  • Professional appearance and demeanor suitable for a luxury hospitality environment.
  • Strong interpersonal skills with a focus on customer service.
  • Positive attitude and a collaborative team spirit.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • Highly organized and motivated, capable of thriving in a fast-paced environment.
  • Physical ability to stand, walk, or sit for extended periods and lift up to 50 lbs.

Physical and Mental Requirements:

  • Ability to walk on uneven terrain and navigate property trails.
  • Capability to bend, stoop, and perform various physical tasks.
  • Good vision and hearing abilities.
  • Reasonable accommodations may be provided for individuals with disabilities.
About the Company

Our establishment is a tranquil hotel and event venue nestled in a picturesque location. Originally designed to harmonize with its natural surroundings, we have undergone thoughtful renovations to enhance the guest experience while preserving our rich history.

We are committed to providing equal employment opportunities and fostering an inclusive workplace environment.