Deputy Program Manager
4 weeks ago
Epsilon, Inc. is seeking a highly skilled Deputy Program Manager to join our team. As a key member of our program management team, you will be responsible for organizing, directing, and coordinating the planning, oversight, and implementation of programs and projects.
Key Responsibilities
Oversee daily management of operations for task, project, or program level activities.
Ensure the performance, completeness, and accuracy of work assigned under the task/project/program to achieve the performance objectives and requirements of the program or contract.
Manage the scope of work encompassed by program with regards to deliverables and other project milestones.
Lead teams of individuals to complete the requirements and objectives of the task, project, or program level activities.
Create and track task, project, and/or program deliverables, documentation, and compliance requirements on time and within budget.
Provide direction to the project team and review the quality of all work products.
Lead staffing, project planning, project financials, and staff direction and oversight.
Maintain and cultivate client relationships.
Maintain personnel training and certification of workforce to ensure program success and compliance.
Support business development and proposal processes across the Epsilon Enterprise.
Submit reports as required by the program or contract.
Requirements
Bachelor's degree with three (3) or more years of experience and/or education in project/program management or related field(s).
Demonstrated leadership with excellent interpersonal and written/oral communication skills.
1-3 years previous contact/call center experience in a leadership role desired.
Highly focused attention to detail across multiple ongoing activities.
Ability to organize and manage multiple priorities and delegate effectively.
Ability to solve problems and translate policies into daily routine operations.
Knowledge and understanding of the technology industry.
Demonstrated proficiency in Microsoft Office Suite.
Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.).
Strong team player and goal oriented.
PMP certification desired.
ITIL v4 Certification desired.
About Epsilon, Inc.
Epsilon, Inc. is a leading IT Services company that provides Information Technology services to both Federal Government and Commercial businesses across the United States. We are known for our solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of our customers. Our headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S. and offer competitive pay, comprehensive benefits, Paid Time Off (PTO), 11 company paid Holidays, and 401(k) with immediate contribution.
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