Senior Operations Manager

4 days ago


Coppell, Texas, United States Vivid Seats Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to join our team at Vivid Seats. As a key member of our operations department, you will play a crucial role in driving excellence in our BPO (Business Process Outsourcing) relationships.

Your primary responsibility will be to oversee and manage the performance of our BPO partners, ensuring that they meet or exceed our service level agreements (SLAs). You will work closely with cross-functional teams to develop strategic plans, execute tactical initiatives, and maintain excellent working relationships with our BPO partners.

This is a fantastic opportunity for a seasoned operations professional to make a significant impact on our business. If you have a proven track record of success in managing high-performing teams and driving process improvements, we encourage you to apply.



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