Insurance Industry Customer Experience Expert

3 weeks ago


Irvine, California, United States Great Park Insurance Services Inc Full time
Job Overview

We are seeking a highly skilled Insurance Industry Customer Experience Expert to join our team at Great Park Insurance Services Inc. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment.

About the Role

This position is responsible for providing exceptional customer service to our clients. The successful candidate will be able to handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.

Key Responsibilities:
  • Respond to incoming calls and emails from customers in a timely and professional manner.
  • Provide accurate and concise information regarding insurance policies and coverage options.
  • Assist with policy enrollment, premium payments, and cancellation requests.
  • Record details of all customer interactions, including requests, inquiries, comments, and complaints.
  • Retrieve and respond to voicemails and emails in a prompt manner.
Requirements:
  • Previous experience in an insurance customer service role is required.
  • Exceptional listening skills, with the ability to handle difficult and detailed inbound/outbound calls.
  • Ability to multi-task between various software programs.
  • Problem-solving and problem-resolution skills.
  • Proficient typing skills to type complete, accurate, and thorough notes in customer files.
  • Computer skills should include Microsoft Excel, Word, and Outlook.
  • Communicate and write clearly and in a professional manner (telephone, email, and in person).
  • Must be able to work quickly and efficiently.
  • High school diploma/GED is required.
  • Valid California P&C Insurance License is required.
Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
Experience and Qualifications:
  • Candidate must have at least 1 year of customer service experience.
  • Candidate must have at least 1 year of insurance industry experience.
Estimated Salary: $55,000 - $70,000 per year

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