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Housekeeping Team Lead
2 months ago
We are seeking an experienced and detail-oriented Housekeeping Supervisor to lead our housekeeping team at Park Place Hotel. The ideal candidate will be responsible for ensuring the cleanliness, organization, and presentation of guest rooms and public areas while maintaining high standards of service and guest satisfaction.
Key Responsibilities:- Team Leadership: Supervise and guide the housekeeping team in daily cleaning and maintenance tasks, ensuring efficient and effective operations.
- Quality Control: Inspect guest rooms and public spaces to ensure adherence to cleanliness standards, maintaining a high level of quality and attention to detail.
- Staff Development: Train, mentor, and evaluate housekeeping staff to ensure efficiency and high performance, providing constructive feedback and coaching.
- Inventory Management: Manage inventory of cleaning supplies, linens, and guest amenities, coordinating with suppliers as needed to ensure timely delivery and optimal usage.
- Guest Services: Address guest concerns or requests related to housekeeping services in a prompt and professional manner, ensuring guest satisfaction and loyalty.
- Compliance: Ensure compliance with safety and sanitation regulations, maintaining a safe and healthy environment for guests and staff.
- Operations Management: Assist in scheduling staff and managing housekeeping budgets, ensuring efficient use of resources and optimal performance.
- Collaboration: Collaborate with other departments (front desk, maintenance) to ensure smooth operations and effective communication.
- Record Keeping: Maintain up-to-date records of cleaning assignments and staff performance, providing valuable insights for future improvements.
- Experience: Proven experience as a Housekeeping Supervisor or similar role in the hospitality industry, with a strong understanding of housekeeping operations and management.
- Leadership Skills: Strong leadership and team management skills, with the ability to motivate and inspire staff to achieve high performance.
- Communication Skills: Excellent communication and problem-solving abilities, with the ability to effectively communicate with staff, guests, and other departments.
- Attention to Detail: Keen attention to detail and a commitment to maintaining high standards, ensuring a clean and comfortable environment for guests.
- Pressure Management: Ability to work under pressure and handle guest feedback, maintaining a professional and courteous demeanor at all times.
- Technical Skills: Proficiency in housekeeping management systems is a plus, with the ability to effectively use technology to streamline operations and improve performance.
- Flexibility: Flexible to work weekends, holidays, and various shifts as required, with the ability to adapt to changing schedules and priorities.
