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Customer Service Representative

2 weeks ago

North Royalton, Ohio, United States First Federal Lakewood Full time

**Job Overview:**

We are seeking a highly skilled and customer-focused individual to join our team as a Universal Banker at First Federal Lakewood. As a key member of our retail branch team, you will provide exceptional service to our customers while promoting the bank's products and services.

Main Responsibilities:

  1. Customer Service: Provide professional and personalized service to customers in a timely and efficient manner, responding to their needs and resolving issues promptly.
  2. Teller Operations: Operate the teller window, manage cash, and perform other banking transactions according to established policies and procedures.
  3. Sales and Referrals: Identify opportunities to cross-sell and upsell the bank's products and services, making referrals to colleagues and external partners as needed.
  4. Account Maintenance: Assist customers with account maintenance, answering questions and providing guidance on various banking products and services.
  5. Team Collaboration: Work collaboratively with colleagues to achieve team goals and objectives, sharing knowledge and best practices to improve overall performance.

Required Skills and Qualifications:

  • Education: High school diploma or equivalent required; 0-2 years of banking experience preferred.
  • Cash Handling: Experience handling cash is essential, with the ability to accurately manage cash transactions and maintain a high level of accuracy.
  • Customer Service: Strong communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Technical Skills: Proficiency in MS Office and other relevant software applications, with the ability to learn new systems and procedures quickly.