Spa Concierge

3 days ago

Nashville, Tennessee, United States Arch Amenities Group Full time
Spa Concierge Job Description

We're seeking a highly skilled and enthusiastic Spa Concierge to join our team at Arch Amenities Group. As a key member of our spa team, you will be responsible for delivering exceptional guest experiences and maintaining the highest standards of cleanliness and organization in our spa and fitness areas.

Key Responsibilities:
  • Maintain the cleanliness and order of the spa and fitness areas, including sweeping, mopping, and vacuuming, and taking out the trash.
  • Restock linens in locker rooms and guest areas, and remove dirty laundry and collect dirty linens for housekeeping or laundry pick-up.
  • Clean and sanitize all wet areas, bathrooms, and grooming areas throughout the day.
  • Distribute and place linens in treatment rooms, workout areas, closets, and dispensary as needed.
  • Escort members and guests to changing areas in a courteous and timely manner.
  • Explain the set-up and workings of the locker rooms, bathroom, and shower to members and guests.
  • Perform laundry duties, including washing, drying, and folding linen, as needed.
  • Ensure all areas are clean and replenish supplies as needed.
  • Become knowledgeable about the facility and its amenities to effectively communicate with members and guests.
  • Greet each guest with a smile and direct eye contact, and inform facility management of any member, guest, or facility issues.
  • Report any incidents or accidents to a member of the management team.
Requirements:
  • High School Diploma or GED
  • Previous customer service experience, preferably in the hospitality industry
  • Ability to have conversations with members and guests to ensure information is understood
  • Efficient, well-organized, and able to handle a variety of duties simultaneously
  • Energetic, enthusiastic, and motivational
  • Professional manner, discretion, and appearance
  • Strong team player
  • Ability to keep calm and composed while under pressure
  • Eye for detail
  • Availability to work nights, weekends, and holidays
  • Ability to stand for long periods

This is a part-time position that requires the ability to work a variety of shifts, including nights, weekends, and holidays. The ideal candidate will be able to work independently and as part of a team, and will have excellent communication and interpersonal skills.

Arch Amenities Group is an equal employment opportunity employer committed to having a diverse workforce.

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