Hotel Reservation Coordinator
2 days ago
Are you passionate about delivering exceptional customer experiences and ensuring seamless hotel reservations processes? As a Reservations Clerk at Marriott International, Inc, you will play a vital role in processing reservation requests, changes, and cancellations with precision and attention to detail.
The ideal candidate should have excellent communication skills, be able to work effectively in a fast-paced environment, and maintain confidentiality of proprietary information. Additionally, the ability to verify room availability, explain policies, and provide exceptional customer service is essential.
In this dynamic role, you will:
- Process all reservation requests, changes, and cancellations received via various communication methods
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
The estimated salary for this position is approximately $45,000 - $55,000 per year, depending on location and experience. If you are looking for a challenging and rewarding career opportunity, apply now
We are committed to providing equal opportunities to all applicants and welcome diversity in our workforce. At Marriott International, Inc, we strive to create a work environment that values inclusivity, respect, and teamwork.
About Us: St. Regis Hotels & Resorts offers unparalleled luxury and sophistication, with over 50 hotels and resorts worldwide. Our team of gracious hosts is dedicated to delivering exquisite experiences to our guests, with an uncompromising level of bespoke and anticipatory service.
Join us at St. Regis, where you can do your best work and become the best version of yourself. With a portfolio of brands under Marriott International, Inc, you'll have access to global opportunities and growth potential.
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