Host and Guest Experience Specialist
7 days ago
Host/Hostess Job Summary
We are seeking a friendly and organized Host/Hostess to join our IHOP team. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for their dining experience.
Key Responsibilities:
- Guest Welcome and Seating: Greet guests with a smile and friendly attitude, manage the seating chart efficiently, and seat guests promptly.
- Phone and Reservation Management: Answer phones to take reservations or answer inquiries politely and accurately.
- Menu and Notification: Provide guests with menus and notify servers of their arrival.
- Waiting List and Lobby Maintenance: Monitor the waiting list and notify guests when tables become available, maintain cleanliness and organization of the hostess station and lobby area.
- Supportive Role: Assist with side duties such as refilling condiments, restocking menus, and assisting servers when needed.
Requirements:
- Communication Skills: Proficient in reading and writing, effective communication skills.
- Physical Abilities: Ability to stand for up to 8 hours during shifts, capable of lifting or moving up to 25 pounds, full mobility of hands and arms.
Competencies:
- Customer Focus: Demonstrates a genuine desire to provide exceptional service to our guests.
- Teamwork: Works collaboratively with coworkers to ensure a positive dining experience for guests.
- Adaptability: Adapts quickly to changing priorities and situations in a dynamic restaurant environment.
- Time Management: Efficiently manages wait times and seating arrangements to minimize guest wait times.
- Problem-Solving: Resolves guest concerns or conflicts with professionalism and tact.
Benefits:
- Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
- Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
- Career Growth: Training programs, clear career paths, and mentorship opportunities.
- Recognition: Performance-based incentives, bonuses, and employee recognition programs.
- Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
- Flexibility: Customizable benefits and support for major life events.
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Uniontown, Pennsylvania, United States IHOP Full time{"title": "Host/Hostess Job Description", "sections": [{"title": "Job Summary", "content": "As a Host/Hostess at IHOP, you will be the first point of contact for our guests, setting the tone for their dining experience. You will be responsible for managing the flow of guests into the restaurant, seating them promptly, and ensuring a clean and organized...
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