Host and Guest Experience Specialist

3 weeks ago


Uniontown, Pennsylvania, United States IHOP Full time

Host/Hostess Job Summary

We are seeking a friendly and organized Host/Hostess to join our IHOP team. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for their dining experience.

Key Responsibilities:

  • Guest Welcome and Seating: Greet guests with a smile and friendly attitude, manage the seating chart efficiently, and seat guests promptly.
  • Phone and Reservation Management: Answer phones to take reservations or answer inquiries politely and accurately.
  • Menu and Notification: Provide guests with menus and notify servers of their arrival.
  • Waiting List and Lobby Maintenance: Monitor the waiting list and notify guests when tables become available, maintain cleanliness and organization of the hostess station and lobby area.
  • Supportive Role: Assist with side duties such as refilling condiments, restocking menus, and assisting servers when needed.

Requirements:

  • Communication Skills: Proficient in reading and writing, effective communication skills.
  • Physical Abilities: Ability to stand for up to 8 hours during shifts, capable of lifting or moving up to 25 pounds, full mobility of hands and arms.

Competencies:

  • Customer Focus: Demonstrates a genuine desire to provide exceptional service to our guests.
  • Teamwork: Works collaboratively with coworkers to ensure a positive dining experience for guests.
  • Adaptability: Adapts quickly to changing priorities and situations in a dynamic restaurant environment.
  • Time Management: Efficiently manages wait times and seating arrangements to minimize guest wait times.
  • Problem-Solving: Resolves guest concerns or conflicts with professionalism and tact.

Benefits:

  • Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
  • Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
  • Career Growth: Training programs, clear career paths, and mentorship opportunities.
  • Recognition: Performance-based incentives, bonuses, and employee recognition programs.
  • Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
  • Flexibility: Customizable benefits and support for major life events.


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