Multilingual Duty Manager for Luxury Accommodations in Malta
2 weeks ago
At Cross Border Talents, we are seeking an exceptional Multilingual Duty Manager to join our team in Mosta, Malta.
As a Multilingual Duty Manager, you will be responsible for delivering outstanding customer service to our Italian-speaking guests, ensuring seamless reservation experiences, and maximizing occupancy through effective yield management techniques.
Key Responsibilities:
- Manage incoming reservation inquiries via phone, email, and online platforms, providing accurate and efficient resolutions.
- Assist guests in making, modifying, and canceling reservations, ensuring all details are processed correctly in our booking system.
- Ensure all reservations are accurately processed, and room inventory is efficiently managed to maximize occupancy.
- Provide personalized assistance to Italian-speaking guests, addressing their inquiries, concerns, and special requests promptly and professionally.
Qualifications:
- Italian C2 level
- English B2 level minimum
- Previous experience in reservations, customer service, or hospitality is preferred but not required.
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent organizational and multitasking abilities with attention to detail.
- Proficiency in computer applications, including reservation systems and Microsoft Office Suite.
- Ability to work efficiently under pressure in a fast-paced environment.
- Flexibility to work shifts, including evenings, weekends, and holidays.
What We Offer:
- Competitive salary commensurate with experience, estimated to be around €25,000 - €35,000 per annum.
- Training and development opportunities to enhance your skills and career growth.
- Employee discounts on hotel stays, dining, and other amenities.
- Friendly and supportive work environment within a dynamic team.
Working Remotely:
No
We are an equal opportunities employer and welcome applications from qualified candidates. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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