Branch Operations Assistant

5 days ago


San Diego, California, United States California Coast Credit Full time
Job Overview

We are seeking an experienced Support Services Specialist I to join our team at California Coast Credit. As a key member of our operations department, you will be responsible for supporting branches, call centers, and Spectrum departments with general questions regarding operations, policies, and procedures.

Responsibilities
  • Provide phone support to branches, Member Service Center (MSC), and Spectrum departments, answering general questions regarding operations, policies, and procedures.
  • Audit and process department reports as assigned, ensuring accuracy and compliance with Regulation CC.
  • Support staff in performing various tasks, projects, and administrative duties, promoting teamwork and collaboration.
Requirements
  • Bachelor's degree in Business Administration or related field; or equivalent work experience.
  • Minimum one year of operations experience in a financial institution, with a strong background in customer service and transaction processing.
  • Excellent communication, organizational, and time management skills, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Our Company Culture
  • Foster a collaborative and inclusive work environment, promoting diversity and respect.
  • Prioritize employee well-being and growth, offering opportunities for professional development and career advancement.
  • Strive for excellence in customer satisfaction, ensuring prompt and effective support.


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