Receptionist-Smilow Trumbull

We are seeking a skilled and compassionate Telephone Receptionist to join our team at Yale New Haven Health. As the first point of contact for our patients and visitors, you will play a critical role in providing exceptional customer service and ensuring a smooth and efficient experience for all who interact with our organization.

• Answer and route incoming calls in a timely and accurate manner, using scripted call screening questions to determine the urgency and priority of each call.
• Initiate telephone encounters in our Epic system, gathering complete information and routing calls to the appropriate clinician or Epic inbasket pool.
• Refer patient calls for appointment scheduling, demonstrating proficiency in operating our telephone system and paging system.
• Perform miscellaneous job-related duties as assigned, including maintaining accurate contact lists and reporting on call volume metrics.

• High school diploma or equivalent, including secretarial training courses.
• One to two years of secretarial or business-related experience involving public contact, preferably in a patient care environment.
• Excellent communication and typing skills, with the ability to work under varying workloads and deal with extremely ill patients and professionals.

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.