Sales Team Lead

3 weeks ago

Pembroke Pines, Florida, United States Carter'sOshKosh Full time

About the Role:

Carter's is seeking a highly skilled Sales Manager to join our team. As a Sales Manager, you will be responsible for providing exceptional customer service, maintaining a positive and inclusive store environment, and driving sales growth through effective product knowledge and sales techniques.

Key Responsibilities:

  • Provide warm greetings and assist customers with product styles, features, and benefits
  • Maintain a genuine customer focus on the sales floor
  • Foster a positive, safe, and inclusive environment for employees and customers
  • Consistently model service standards and omni-channel experience while coaching others to success
  • Lead and execute an assigned business focus area through planning and detailed follow through
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results
  • Build customer loyalty through Company sponsored programs, including credit
  • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
  • Recognize exceptional performance through positive reinforcement and appreciation
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Requirements:

  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • A variety of skills and experiences
  • A high school diploma or GED

About Carter's:

Carter's is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, SkipHop, and Little Planet brands. We're committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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