IT Infrastructure Specialist

3 weeks ago


San Diego, California, United States K2 Staffing, LLC Full time
Job Description:

We are seeking a highly skilled IT Infrastructure Specialist to join our team at K2 Staffing, LLC. This individual will be responsible for ensuring the smooth operation of our computer systems and providing top-notch technical support to our clients.

Key Responsibilities:

  • Configure, troubleshoot, and repair networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
  • Provide exceptional customer service via phone, email, or web portal, resolving issues in a timely and effective manner.
  • Provision and set up new hires with company-approved hardware and software.
  • Prioritize incidents and service requests according to established processes.
  • Utilize remote tools and diagnostic utilities to resolve technical issues.
  • Manage server administration tasks, including Active Directory, File & Print services, DNS, DHCP.
  • Install and maintain antivirus software, ensuring virus definitions are up-to-date.
  • Administer network firewalls and switches, performing routine maintenance tasks.
  • Optimize and maintain network software and hardware to ensure optimal performance.
  • Design and deploy file servers and cloud computing solutions to meet business needs.
  • Configure and deploy VOIP solutions to enhance communication capabilities.
  • Manage Microsoft Exchange Server to ensure seamless email services.
  • Monitor alert systems, taking prompt action when necessary.

Requirements:

  • A minimum of 4 years of experience in IT infrastructure management, including configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
  • 2-3 years of experience in a client-facing environment, providing exceptional customer service and technical support.
  • Strong knowledge and familiarity with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.
  • Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Experience writing proposals for and implementing technical solutions to meet business needs.


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