IT Infrastructure Specialist
3 weeks ago
We are seeking a highly skilled IT Infrastructure Specialist to join our team at K2 Staffing, LLC. This individual will be responsible for ensuring the smooth operation of our computer systems and providing top-notch technical support to our clients.
Key Responsibilities:
- Configure, troubleshoot, and repair networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
- Provide exceptional customer service via phone, email, or web portal, resolving issues in a timely and effective manner.
- Provision and set up new hires with company-approved hardware and software.
- Prioritize incidents and service requests according to established processes.
- Utilize remote tools and diagnostic utilities to resolve technical issues.
- Manage server administration tasks, including Active Directory, File & Print services, DNS, DHCP.
- Install and maintain antivirus software, ensuring virus definitions are up-to-date.
- Administer network firewalls and switches, performing routine maintenance tasks.
- Optimize and maintain network software and hardware to ensure optimal performance.
- Design and deploy file servers and cloud computing solutions to meet business needs.
- Configure and deploy VOIP solutions to enhance communication capabilities.
- Manage Microsoft Exchange Server to ensure seamless email services.
- Monitor alert systems, taking prompt action when necessary.
Requirements:
- A minimum of 4 years of experience in IT infrastructure management, including configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
- 2-3 years of experience in a client-facing environment, providing exceptional customer service and technical support.
- Strong knowledge and familiarity with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Experience writing proposals for and implementing technical solutions to meet business needs.
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