Retail Customer Service Team Member

6 days ago


Kissimmee, Florida, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a seamless shopping experience.

Key Responsibilities
  • Provide friendly and attentive customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, answer questions, and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Engage with customers to promote our rewards program, educate them on our products and services, and encourage repeat business.
  • Assist with visual merchandising, including stocking shelves, maintaining store displays, and ensuring a visually appealing store environment.
  • Participate in inventory management, including receiving and processing shipments, counting inventory, and reporting discrepancies.
  • Support store operations, including opening and closing procedures, maintaining a clean and safe store environment, and adhering to company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods of time.
What We Offer

Michaels Stores offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.


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