Restaurant Team Leader

4 weeks ago


Salinas, California, United States Our Team Full time

Join Our Team as a Restaurant Team Leader - Food Service Supervisor

At Jack in the Box, we are seeking a highly skilled and experienced Restaurant Team Leader - Food Service Supervisor to join our team. As a Restaurant Team Leader - Food Service Supervisor, you will be responsible for leading a team of food service professionals to deliver exceptional guest experiences, ensuring great tasting/quality food, executing on 20/20 guest expectations, and maintaining compliance with all JIB procedures, systems, and standards.

Responsibilities:

Team Leadership:

  • Train and lead team members in consistently delivering exceptional guest experiences.
  • Ensure team members are knowledgeable on job requirements and standards.
  • Model being calm and productive during busy times.
  • Coach team members to ensure they are well-trained and well-groomed.

Guest Expectations:

  • Ensure team members are knowledgeable and follow JIB standards for guest expectations.
  • Train and coach team members on guest expectations.
  • Model and coach team members on the JIB Hospitality Model.

Food Safety and Quality:

  • Ensure food is safe for guests by following all food safety and food quality policies and procedures.
  • Follow all hand washing and glove procedures.
  • Complete the Food Safety Checklist each shift.

Order Accuracy:

  • Ensure orders are accurate for guests by following JIB standards.
  • Follow-up on order errors to get to the bottom of problems and work with team to learn from mistakes and improve the process.

Front of House:

  • Immediately acknowledge and welcome guests.
  • Take and clarify orders, assist guests with menu selection as appropriate.
  • Enter order in POS system, collect money, and make change.

Interior and Exterior:

  • Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
  • Cleans and stocks restrooms.
  • Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.

Back of House:

  • Reads grill video monitor to prepare ordered products.
  • Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
  • Discards ingredients/products that have expired or don't meet quality standards.

Education:

  • Requires a high school diploma or equivalent.
  • Must be at least 18 years old.
  • Must complete Team Leader training classes.

Skills and Qualifications:

  • Excellent interpersonal skills.
  • Ability to perform and understand basic math concepts (addition, subtraction, multiplication, division).
  • Ability to work well with diverse groups of people.
  • Proven analytical skills.
  • Good organization and planning skills.

Salary Range: $20.00 - $21.50 per hour, depending on experience.


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