Retail Sales Associate

1 week ago

Spokane, Washington, United States 5.11 Tactical Full time

Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at 5.11 Tactical. As a Retail Sales Associate, you will be responsible for delivering an exceptional customer experience, maintaining a thorough knowledge of our products, and contributing to the overall success of our retail store.

Key Responsibilities

  • Provide outstanding customer service, ensuring a positive and engaging experience for all customers
  • Maintain expert knowledge of our products, including features, benefits, and applications
  • Recover and replenish products on the sales floor according to brand presentation standards
  • Process merchandise shipments efficiently and accurately
  • Provide an efficient and satisfying cash wrap experience
  • Assist with housekeeping duties to maintain a neat, clean, and professional store environment
  • Execute alteration fitting and customization orders (in selected stores only)

Requirements

  • Demonstrate a positive and friendly attitude, with a strong focus on customer engagement
  • Strong computer skills, including MS Office Suite and ability to operate a retail POS system
  • Possess a desire to become an expert about our products and educate customers
  • Exhibit comfort with contacting customers after the sale to build relationships
  • Ability to work a flexible schedule, including evenings and weekends

Our Ethos

At 5.11 Tactical, we strive to uphold our Ethos, which defines our culture as Trusted, Responsive, Accountable, and Committed. We believe in creating trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability, and results.

Equal Opportunity Employer

5.11 Tactical is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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