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Customer Service Specialist

2 months ago

Bridgeview, Illinois, United States Pete's Fresh Market Full time
Job Summary:

The Bakery Team Member is responsible for providing exceptional customer service to all guests. S/he is accountable for the merchandise in the bakery department, which includes:

  • Receiving and stocking products
  • Preparing and wrapping baked goods
  • Rotating and merchandising products
  • Providing product knowledge and expertise to customers

The Bakery Team Member must have a passion for food and a thorough understanding of the bakery products offered by Pete's Fresh Market. S/he must be able to interpret and follow instructions, as well as extend product knowledge to customers.

Essential Job Responsibilities:
  • Prepare baked goods to company standards
  • Adequately prepare, package, and label ingredients
  • Check product quality to ensure freshness
  • Properly use kitchen equipment and other tools
  • Label, stock, and inventory department merchandise
  • Finishing products such as filling or icing doughnuts and pastries
  • Packaging, labeling, and pricing products for self-service
  • Maintaining and filling bakery trays, display cases, and ingredient bins
  • Operating the bread slicer (if 18 years of age or older)
  • Unloading, organizing, and restocking supplies
  • Assist all customers and provide them with their order in a friendly and timely manner
  • Possess a working knowledge of sanitation requirements and regulations, including temperature logs
  • Perform all clean-up duties that are required in the department in an efficient and timely manner
Education/Certifications:
  • High School Diploma or equivalency with 0-3 years of experience in Bakery or similar environment
  • Knowledge of basic math (counting, addition, and subtraction)
  • Current food handlers permit once employed
Other Knowledge, Skills, and Abilities:
  • Must be capable of providing and modeling exceptional customer service by being friendly, courteous, and prompt
  • Must have excellent communication skills in order to communicate effectively with customers, store leadership, and fellow-team members
  • Ability to handle stressful situations
  • Must be detail-oriented, self-motivated, and able to work independently or in groups
  • Must be 18 to use sharp knives or use ladders, scaffolds, or their substitutes above 6 feet in height, and to operate any powered equipment
Work Environment/Physical Demands:
  • A Bakery Clerk's duties are performed primarily in the Bakery department. A Bakery Clerk may be exposed to various temperature changes and work environments. Work includes walking, standing, lifting, and carrying products weighing up to 60 pounds, eye-hand coordination, and interaction with customers and associates
  • Must have the physical ability to walk and stand for extended periods of time, bend and stoop to grasp objects, frequently push and pull up to 100 lbs., frequently lift loads up to 50 lbs., and occasionally lift 75 lbs.