WMS Technical Support Specialist

2 weeks ago


Mooresville, North Carolina, United States SoftHQ Inc Full time

Position: WMS Technical Support Specialist

Reference Number: APPS/APPS/2024/2408060

Core Competency: Blue Yonder WMS

Work Arrangement: Onsite

Comprehensive Job Overview:

Key Responsibilities:


• Offer support and collaboration with other levels of WMS support personnel.


• Engage with Distribution Center Operations to deliver technical support, resolution strategies, and insights on the operational use of the WMS application.


• Coordinate and communicate with various IT teams regarding support challenges or system enhancements.


• Provide specialized knowledge in the initial assessment of issues to identify the appropriate actions and escalation procedures when necessary.


• Conduct real-time troubleshooting and resolution of issues.


• Execute root cause analysis to assess and identify application defects, process deficiencies, or opportunities for ongoing enhancement.


• Document and resolve support tickets clearly to classify and track incident trends.


• Develop or contribute to knowledge articles to establish a repository of support guidelines and best practices for resolutions.


• Collaborate with the WMS Development team to comprehend new or improved functionalities and provide dedicated support as needed.


• Availability for flexible working hours, including Second Shift from 3 PM to 11 PM EST.

Qualifications:


• In-depth functional knowledge of Supply Chain processes, particularly in Logistics and Distribution, with a preference for experience in the Healthcare sector.


• Solid technical expertise in Blue Yonder WMS, including an understanding of system workflows and data architectures.


• Proficient in analyzing WMS Trace files for effective troubleshooting.


• Minimum of 2 years of relevant experience in Blue Yonder WMS development, including MOCA commands, Integrator, Reports, and Labels.


• Experience in functional configuration, policy management, job maintenance, and interface event management.


• At least 2 years of prior production support experience.


• Familiarity with Linux operating systems, command line operations, and Oracle Databases/SQL.


• Knowledge of Incident ticket management, Change Management processes, and Jira tools.


• Strong communication skills and proficiency in documentation.


• An Associate degree or higher in Computer Science, Data Science, or Engineering.


• Exceptional attention to detail and organizational skills are essential.


• Experience with WES/WCS automation integration is a plus.



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