Customer Service Ambassador

4 weeks ago


Apopka, Florida, United States Conduent State & Local Solutions, Inc Full time

Overview

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We are seeking a dedicated Customer Service Representative to join our team at Conduent State & Local Solutions, Inc. In this role, you will be the first point of contact for our clients' customers, providing exceptional support and service.

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Salary and Benefits

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The estimated annual salary for this position is $30,240, based on an hourly rate of $14.50 per hour. This includes full-time employment with benefits, including paid holidays, health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid time off (PTO), and vacation and/or sick time.

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Job Description

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As a Customer Service Representative, you will be responsible for:

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  • Responding to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.">
  • Identifying customer needs to ensure the customer is provided complete and accurate information.">
  • Processing required transactions via mainframe or web-based applications.">
  • Submitting research requests in a concise yet accurate manner.">
  • Maintaining a thorough knowledge of the company and client programs, policies, and technology.">
  • Communicating effectively in a warm and empathetic manner.">
  • Adhering to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.">
  • Providing support to other positions/operations in cases during heavy workloads or absences.">
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Requirements and Qualifications

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To succeed in this role, you must have:

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  • The ability to convey complex information in clear and concise terms to ensure customer understanding.">
  • A strong work ethic.">
  • Effective and accurate written and verbal communication skills.">
  • Effective problem-solving skills.">
  • Customer service experience.">
  • The ability to navigate multiple applications and research solutions with ease.">
  • A love for helping people and guiding them to the best solution for their issue.">
  • An excitement about innovative technology.">
  • The ability to provide calm conflict resolution and problem-solving for frustrated customers.">
  • The ability to work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.">
  • The commitment to 100% attendance for three to five weeks of paid training.">
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What We Offer

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At Conduent State & Local Solutions, Inc., we value the health and safety of our associates, their families, and our community. While vaccination is not required for most jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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Equal Employment Opportunity

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We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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