Refrigeration Service Manager

1 month ago


Phoenix, Arizona, United States TDI REFRIGERATION Full time
Job Title: Refrigeration Service Manager

TDI Refrigeration is seeking an experienced Refrigeration Service Manager to oversee and manage the refrigeration and air conditioning service department. The successful candidate will lead a team of service technicians, coordinate service operations, and ensure the delivery of high-quality refrigeration services to clients.

Key Responsibilities:
  • Team Leadership and Management: Lead, mentor, and supervise a team of refrigeration service technicians, providing guidance, training, and support to ensure high performance and professionalism.
  • Service Operations Management: Oversee the day-to-day operations of the refrigeration service department, including scheduling, dispatching, and prioritizing service calls.
  • Customer Relations: Serve as the primary point of contact for key clients, addressing inquiries, resolving escalations, and ensuring high levels of customer satisfaction.
  • Technical Expertise and Support: Provide technical support and guidance to service technicians in diagnosing complex refrigeration issues, troubleshooting problems, and implementing effective solutions.
  • Quality Assurance and Compliance: Ensure that all refrigeration service activities comply with safety regulations, industry standards, and company policies.
  • Financial Management: Monitor and manage the financial performance of the refrigeration service department, including budgeting, forecasting, and expense control.
Qualifications:
  • Bachelor's degree in mechanical engineering, refrigeration technology, or a related field (preferred).
  • Proven experience (typically 7+ years) in refrigeration service management or a similar leadership role.
  • Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • In-depth knowledge of refrigeration systems, equipment, and components, as well as relevant regulations and industry standards.
  • Experience with service management software, scheduling tools, and other technology platforms used in service operations.

About TDI REFRIGERATION:

TDI Refrigeration is an industrial refrigeration and commercial air conditioning company founded in 1999. We build, design, and service industrial refrigeration and commercial air conditioning systems in Southern California, Central California, Phoenix, Denver, and Dallas/Fort Worth area. We believe in doing things better than right, having a strong moral compass, and bringing a generous spirit.



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