Urology Triage Specialist

1 day ago


Daytona Beach, Florida, United States Advanced Urology Institute LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Triage Coordinator to join our team at Advanced Urology Institute LLC. As a key member of our medical office staff, you will play a vital role in providing exceptional patient care and ensuring seamless communication between patients, providers, and our clinical team.

Key Responsibilities
  • Respond to incoming calls in a professional and courteous manner, providing accurate information and guidance to patients and families.
  • Take complete and accurate information from patients, prioritizing and facilitating communication of information to providers.
  • Communicate patient needs and/or problems to physicians and resolve accordingly.
  • Contact pharmacies for prescription refills or newly ordered medications per physician.
  • Maintain patient confidentiality at all times, whether by phone, discussion with providers, or distribution of patient information.
  • Document all conversations and actions in patient medical records.
  • Handle a high volume of inbound calls and practice first call resolution.
  • Provide excellent customer service by being attentive, respectful, and professional at all times.
  • Adhere to all company time and attendance policies, recording accurate work hours in our designated timekeeping system daily.
Requirements
  • High School Diploma or GED required.
  • 2+ years of telephone and customer service experience.
  • Previous medical office experience preferred.
  • Previous clinical experience a plus.


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