Host/Hostess

8 hours ago


Fountain Valley, California, United States Denny's #6994 Full time
Job Summary

We are seeking a highly skilled and customer-focused Host/Hostess to join our team at Denny's #6994. As a Host/Hostess, you will be responsible for providing exceptional guest service, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Greets guests immediately and acknowledges them upon departure
  • Demonstrates a sense of urgency and meets service cycle timing standards
  • Seats guests at clean, dry tables utilizing proper seating rotation
  • Determines and provides for any special needs of guests
  • Maintains guest waiting list and adheres to proper seating order procedures
  • Describes promotions and suggestsively sells while seating guests; takes initial beverage order
  • Attends to any other guest needs during the entire dining experience as warranted
  • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  • Uses proper telephone etiquette
  • Enters and delivers To Go orders correctly
  • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  • Assists service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assists other team members without being asked
  • Maintains proper supply of clean menus
  • Lifts and carries supplies and equipment up to 30 lbs.
  • Demonstrates knowledge of station and floor breakdowns
  • Possesses strong product and menu knowledge
  • Maintains foyer area of restaurant to be clean, organized and inviting to guests
  • Completes all required side-work, including deep cleaning assignments
  • Provides courteous service and is cordial to all team members and guests
  • Adheres to Denny's Brand Standards and internal policies and procedures
Requirements
  • Must have ability to communicate effectively in English, both orally and in writing
  • Must be able to work in a team environment
  • Meets Denny's uniform and grooming standards and maintains them throughout the shift
  • Must place a value on diversity and shows respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

The Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of the Employer with or without notice.



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