Poker Team Lead

6 days ago


Cleveland, Ohio, United States JACK Cleveland Casino LLC Full time

**Job Title:** Poker Team Lead

**Location:** JACK Cleveland Casino LLC, Ohio

**Estimated Salary:** $60,000 - $80,000 per year

Job Description

We are seeking an experienced and skilled Poker Team Lead to join our team at JACK Cleveland Casino LLC. The successful candidate will be responsible for leading a team of table games dealers, providing coaching and support to ensure exceptional customer service.

Key Responsibilities:

  • Lead, coach, and support table games dealers to deliver legendary customer service
  • Ensure table games dealers have the necessary training, tools, and mindset to excel as service professionals
  • Drive continuous improvements in the guest and employee experience through effective leadership
  • Monitor operational and game integrity, identifying areas for improvement and implementing changes as needed
  • Collaborate with the management team to develop and implement strategies to enhance the gaming experience
  • Maintain accurate records of guest play and communicate relevant information to the management team
  • Resolve guest concerns promptly and professionally, ensuring a positive experience for all customers

Benefits:

  • Medical, Prescription Drug, Dental, and Vision Coverage
  • Life and Disability Insurance
  • Free Parking
  • Generous Paid Time Off Plan
  • Discounted Team Member Meals
  • Education Assistance up to $3,600 a year
  • 401(k) Savings Plan and Match
  • Paid Breaks


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