Personal Banker

We are seeking a highly skilled and adaptable Associate Roving Personal Banker to join our team at Quality Talent Group. As a key member of our Consumer, Small & Business Banking division, you will provide exceptional customer service and support across various branch locations within a specific geography.

• Provide support to branches within a specific geography, covering vacancies or absences of bankers or tellers.
• Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs.
• Participate in delivering exceptional customer experiences by building relationships through proactive outreach and proposing suitable products, services, and digital solutions to help customers succeed financially.
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
• Receive direction from managers and exercise judgment within defined policies and procedures.
• Develop a deep understanding of bank products and services to connect with customers' needs.
• Interact with customers to demonstrate care and build relationships.
• Provide suitable options for bank products and services to customers.
• Refer customers' financial needs to other bankers and partners as necessary.

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.

• Customer service focus with experience handling complex transactions across multiple systems.
• Experience proactively engaging with customers through outreach via phone or email.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
• Experience working with others on a team to meet customer needs.
• Experience fostering and developing strong customer relationships.
• Ability to build strong relationships with internal partners.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Ability to interact with integrity and professionalism with customers and team members.
• Relevant military experience, including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting.
• Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
• Support customers and employees in resolving or escalating concerns or complaints.