Patient Care Coordinator

1 week ago


Matawan, New Jersey, United States NJ Sports Spine & Wellness Full time

NJ Sports Spine & Wellness is seeking a dedicated Front Desk Office Manager to oversee the smooth operation of our front desk, ensuring exceptional patient service, efficient administrative processes, and a welcoming atmosphere.


Key Responsibilities:

  • Patient Service:
  • Provide a positive first impression of our practice by greeting patients warmly and addressing their inquiries, concerns, and complaints promptly and professionally.
  • Manage patient scheduling and appointments to optimize provider availability and minimize wait times.
  • Administrative Management:
  • Supervise front desk staff, including training, scheduling, and performance management.
  • Coordinate patient check-in and check-out processes to maintain efficient patient flow.
  • Office Operations:
  • Monitor and manage office supplies, equipment maintenance, and cleanliness.
  • Assist with billing and insurance claims processing as needed.
  • Communication and Coordination:
  • Serve as a liaison between patients, healthcare providers, and administrative staff.
  • Coordinate with other departments to facilitate seamless patient care and operational efficiency.
  • Quality Assurance:
  • Maintain high standards of customer service and patient satisfaction.
  • Implement quality assurance protocols to uphold clinic standards and regulatory compliance.


Requirements:

  • High school diploma or equivalent required; Bachelor's degree in Healthcare Administration or related field preferred.
  • Proven experience in front desk management, preferably in a healthcare or medical office setting.
  • Strong leadership abilities with experience in supervising and developing a team.
  • Excellent interpersonal and communication skills; ability to interact effectively with patients, staff, and healthcare providers.
  • Proficiency in electronic medical records (EMR) systems and office software (e.g., MS Office).

Benefits:

  • Competitive salary commensurate with experience.
  • Health insurance benefits.
  • Retirement savings plan (401k) options.
  • Paid time off and holidays.


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