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Guest Advocate

2 months ago

Spring Valley, California, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. As a Guest Advocate, you will be responsible for providing exceptional customer service and creating a welcoming experience for our guests in our smallest format stores.

Key Responsibilities
  • Provide exceptional customer service and create a welcoming experience for guests
  • Engage with guests in a genuine way, ask questions to understand their needs, and provide solutions
  • Be knowledgeable about products and services available in the store and provide recommendations
  • Work efficiently and effectively to meet sales goals and deliver on business priorities
  • Support daily and weekly workload to ensure the sales floor is full, zoned, and in stock for guests
  • Execute adjacency changes, transitions, revisions, and sales plans for all departments
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
  • Complete scans and system audit functions to ensure inventory accuracy
  • Support execution of major transitions and ISM
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy
  • Complete all backroom daily and weekly audits
  • Operate power equipment only if certified
  • Maintain backroom organization and location accuracy and follow equipment guidelines
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
Requirements
  • Welcoming and helpful attitude toward guests and other team members
  • Learn and adapt to current technology needs
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
  • Able to accurately handle cash register operations
  • Able to climb up and down ladders
  • Able to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide. We are an iconic brand and one of America's leading retailers. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.