Lead Baker

As a key member of our bakery team, you will be responsible for leading our nighttime operations and ensuring that our customers receive exceptional service and quality products. Your hands-on leadership style will be essential in building orders, suggestive selling, baking, and interacting with customers. You will also be responsible for taking pride in knowing that your prowess as a leading team member attributes to a productive and fun night for your store.

Key Responsibilities:

• Provide exceptional customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Requirements:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About Us:

Insomnia Cookies is a rapidly growing company that is revolutionizing the cookie game by truly "Imagining What's Possible". With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa., and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is a great place to grow your career and be part of a fun and dynamic team.