Homemade Ice Cream Team Member
3 weeks ago
We're looking for a talented team member to join our Molly Moon's Homemade Ice Cream crew As a Seasonal Customer Experience Specialist, you'll be responsible for delivering exceptional customer experiences, maintaining a clean and welcoming shop environment, and ensuring seamless operations. If you're passionate about customer service, have excellent communication skills, and are eager to learn and grow with our company, we want to hear from you
About the Job:
- Job Summary: Provide exceptional customer experiences, maintain a clean and welcoming shop environment, and ensure seamless operations as part of our scoop shop team.
- Key Responsibilities:
- Customer Service: Welcome and thank every customer, offer samples, menu suggestions, and add-ons with a friendly attitude, handle customer inquiries, and resolve any concerns or issues.
- Ice Cream Scooping: Accurately and efficiently scoop ice cream into cones or cups, ensure every item leaving our shop is visually appealing and consistent in size, handle and store ice cream products according to safety and hygiene standards, roll waffle cones, make sundaes, and mix shakes.
- Cash Handling: Process customer transactions accurately using a cash register, handle cash, credit card, and other payment methods, provide correct change and receipts to customers.
- Teamwork: Collaborate with other team members to ensure smooth operations, communicate effectively with coworkers and management, assist in closing duties and cleaning at the end of each shift.
Requirements:
- Be at least 16 years old by June 1, 2024
- Retail or client/customer service experience preferred, but not required
- Basic math skills for cash handling
- Ability to work in a fast-paced environment
- Attention to detail and cleanliness
- Ability to lift 50lbs on a regular basis and be comfortable doing repetitive physical tasks
- Ability to stand for long hours; scooping shifts require standing for 5-8 hours at a time
Compensation and Benefits:
- Starting wage: $21.00/hr
- Pay range for molly moon's scoopers: $21.00/hr (starting) to $24.07/hr (4 year tenure)
- Two pay increases per year: annual merit-based performance increase of between 1%-3%, annual cost of living increase based on the Seattle CPI
- Zero premium, high-quality medical, dental, and vision insurance for employees working an average of 20+ hours per week over a period of 6 weeks
- Paid Sick and Safe Time (PSST): 16 hours front-loaded at time of hire, additional PSST accrues at a rate of .30846/hr per hour worked in accordance with Seattle law
- Eligible for vacation PTO after working 6 months, four time and a half holidays per year, supplemental paid family leave benefits for employees who qualify for and receive PFML
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