Fire Suppression Operations Manager

11 hours ago

Sacramento, California, United States Ethos Full time
Fire Suppression Service Manager

We are a leading provider of fire suppression and safety solutions, dedicated to protecting lives and property through innovative fire protection systems. Our commitment to safety, reliability, and excellence drives everything we do.

The Fire Suppression Service Manager is responsible for overseeing the entire service division, including inspection sales representatives, service superintendents, service administrators, and service technicians. This key leadership role is crucial for ensuring that the department operates efficiently, maintains profitability, and meets customer needs while adhering to industry standards.

Key Responsibilities
  • Team Leadership & Management: Oversee and lead all service personnel, including inspection sales reps, service administrators, superintendents, and technicians. Provide guidance, set clear expectations, and support their professional development.
  • Operational Efficiency: Manage day-to-day service operations to ensure timely and efficient completion of fire suppression system inspections, maintenance, and repairs. Work closely with other department leaders to optimize resource allocation and operational workflows.
  • P&L Accountability: Monitor and manage the financial performance of the service department. Track revenues, costs, and profitability to ensure that the service side meets financial goals. Develop strategies to improve service department margins and control expenses without compromising quality.
  • Project & TI Sales: While service inspections are managed by the inspection sales reps, the Service Manager will focus on driving sales for tenant improvement (TI) projects and other larger fire suppression projects. Develop and maintain strong relationships with clients to generate repeat business and identify new sales opportunities.
  • Customer Relationship Management: Ensure customer satisfaction by maintaining open lines of communication with clients, addressing their concerns, and providing solutions to meet their fire protection needs. Build and foster long-term client relationships to drive retention and service contract renewals.
  • Collaboration & Coordination: Work closely with the Service Superintendent and other key personnel to schedule jobs, assign service teams, and ensure all service activities comply with safety standards, fire codes, and customer requirements.
  • Process Improvement: Continuously evaluate current processes and procedures to identify areas for improvement. Implement best practices that enhance service quality, reduce response times, and improve overall client satisfaction.
  • Compliance & Safety: Stay up-to-date with fire safety regulations, building codes, and industry standards to ensure that all work performed by the service team is compliant. Promote a culture of safety within the team, conducting regular safety meetings and ensuring all personnel are properly trained and certified.
Qualifications
  • Proven leadership experience in service operations, preferably within the fire suppression or life safety industry.
  • Strong understanding of fire suppression systems, fire alarms, and fire sprinkler services.
  • Demonstrated success in managing teams, driving sales, and overseeing financial performance (P&L management).
  • Experience in selling tenant improvement (TI) projects and other large-scale fire protection projects.
  • Strong organizational skills with the ability to multitask and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and CRM systems.
  • Valid driver's license and ability to travel to job sites as needed.

  • Fire Protection Operations Manager

    4 days ago

    Sacramento, California, United States ETHOS Full time

    Service ManagerAt ETHOS, we're dedicated to protecting lives and property through innovative fire protection systems. As a Service Manager, you'll play a vital role in managing and overseeing the operational success of our service department, ensuring top-tier service for both commercial and residential clients.Key ResponsibilitiesTeam Leadership &...

  • Fire Protection Specialist

    2 weeks ago

    Sacramento, California, United States Fire Company Full time

    Job DescriptionWe are seeking a highly skilled Fire Alarm/Sprinkler/Extinguisher technician to join our team at Fire Company. As a key member of our team, you will be responsible for performing inspections, testing, and service of our fire protection systems.Our ideal candidate is a self-motivated and detail-oriented individual who is willing to learn and...

  • Fire and Rescue Services Coordinator

    1 day ago

    Sacramento, California, United States California Governor's Office of Emergency Services Full time

    About the JobThe California Governor's Office of Emergency Services (Cal OES) is seeking a highly skilled and experienced Fire and Rescue Services Coordinator to join our team. As a key member of our Fire and Rescue Division, you will provide professional staff support for research and development of the Cal OES Fire and Rescue vehicle purchase, acquisition...

  • Associate Management Auditor

    1 month ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job SummaryThe Department of Forestry & Fire Protection is seeking a highly skilled Associate Management Auditor to join our team. As an Associate Management Auditor, you will play a critical role in ensuring the effective management of our department's resources and operations.Key ResponsibilitiesConduct audits and evaluations of departmental programs and...

  • Communications Operator

    1 month ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job Description and DutiesThis is a 12-month limited-term position that may be extended to 24 months with the possibility of becoming permanent. The Communications Operator will be responsible for providing critical communication support to the Department of Forestry & Fire Protection.Key Responsibilities:Provide emergency communication services to fire...

  • Fire Control Specialist

    4 weeks ago

    Sacramento, California, United States Army National Guard Full time

    Job Overview As a Fire Control Specialist in the Army National Guard, you will play a critical role in integrating and processing information from multiple users to support strategic coordination and situational awareness at the tactical levels of combat. Your primary responsibility will be to operate communications systems, primary tactical data system...

  • Fire and Rescue Services Coordinator

    4 weeks ago

    Sacramento, California, United States California Governor's Office of Emergency Services Full time

    About the JobThe California Governor's Office of Emergency Services (Cal OES) is seeking a highly skilled and experienced professional to fill the role of Assistant Chief/Coordinator (Fire & Rescue) in our Fire and Rescue Division. This position provides critical support to the Deputy Chief, Fire Fleet, in the research and development of the Cal OES Fire and...

  • Communications Operator

    1 day ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job Description and DutiesThis is a limited-term position that may be extended to 24 months with the possibility of becoming permanent. The Communications Operator will be responsible for providing critical communication support to the Department of Forestry & Fire Protection.Key Responsibilities:Provide emergency communication services during wildland fires...

  • Management Auditor

    4 weeks ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job Description and DutiesAs a Management Auditor with the Department of Forestry & Fire Protection, you will play a critical role in ensuring the effective management of our resources and operations. This position involves conducting audits and evaluations to identify areas for improvement and provide recommendations for enhanced efficiency and...

  • Staff Services Manager I

    1 week ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job Description and DutiesTo be eligible for consideration, you must meet one of the following eligibility criteria:Have taken and passed the examination for this classification and be on a current certified list.Be eligible to transfer.Be eligible to reinstate.Applicants that successfully pass the examination will be placed on an eligibility list. Obtaining...

  • Senior Fire Inspector

    4 weeks ago

    Sacramento, California, United States Willdan Full time

    Fire Inspector II Job DescriptionWilldan is seeking a highly skilled Fire Inspector II to join our team in the Sacramento, CA area. As a Fire Inspector II, you will play a critical role in ensuring public safety by conducting inspections of residential, commercial, educational, institutional, hazardous, and industrial properties to determine and enforce...

  • Fire Investigator

    3 weeks ago

    Sacramento, California, United States Efi Global Full time

    Job Title: Fire InvestigatorEfi Global is seeking a highly skilled Fire Investigator to join our team. As a Fire Investigator, you will be responsible for conducting thorough and detailed investigations to determine the origin and cause of fires and explosions in commercial and residential buildings.Key Responsibilities:Investigate assigned claims suspected...

  • Fire Truck Mechanic

    3 weeks ago

    Sacramento, California, United States Riverview International Truck Full time

    Job Title: Fire Truck MechanicRiverview International Truck is a leading commercial truck dealership seeking a skilled Fire Truck Mechanic to join our team. As a Fire Truck Mechanic, you will be responsible for providing top-notch service to our fire customers, ensuring their vehicles are in excellent working condition.Responsibilities:Provide technical...

  • Management Auditor

    2 weeks ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job Description and DutiesThe Department of Forestry & Fire Protection is seeking a highly skilled Management Auditor to join our team. As a Management Auditor, you will be responsible for conducting audits and evaluations of departmental programs and operations to ensure compliance with laws, regulations, and departmental policies.Responsibilities:Conduct...

  • Staff Services Manager I Position

    1 day ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job Title: Staff Services Manager IThe Department of Forestry & Fire Protection is seeking a highly skilled and experienced Staff Services Manager I to join our team. As a key member of our staff, you will be responsible for providing administrative support to our department, ensuring the smooth operation of our daily activities, and contributing to the...

  • Fire Truck Mechanic

    1 day ago

    Sacramento, California, United States Riverview International Truck Full time

    Riverview International Truck: A Premier Destination for Fire Truck TechniciansRiverview International Truck is a leading Commercial Truck Dealership in Northern California, renowned for its exceptional customer service and commitment to employee growth. As a Fire Truck Service Technician, you will be part of a dynamic team that values teamwork, innovation,...

  • Data Center Technician L3

    2 weeks ago

    Sacramento, California, United States NTT America Solutions, Inc. Full time

    Job Title: Data Center Technician L3NTT America Solutions, Inc. is seeking a highly skilled Data Center Technician L3 to join our team. As a key member of our data center operations team, you will be responsible for ensuring the operational integrity and regulatory compliance of our data center electrical, mechanical, and fire life safety systems.Key...

  • Associate Management Auditor

    1 month ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job Description and DutiesThe Department of Forestry & Fire Protection is seeking a highly skilled Associate Management Auditor to join our team. As an Associate Management Auditor, you will be responsible for conducting audits and evaluations to ensure compliance with state regulations and policies.Key Responsibilities:Conduct audits and evaluations to...

  • Associate Management Auditor

    1 day ago

    Sacramento, California, United States Department of Forestry & Fire Protection Full time

    Job Title: Associate Management AuditorJob Summary:The Department of Forestry & Fire Protection is seeking a highly skilled Associate Management Auditor to join our team. As an Associate Management Auditor, you will be responsible for conducting audits and evaluations of departmental programs and operations to ensure compliance with laws, regulations, and...

  • Operations Manager

    3 weeks ago

    Sacramento, California, United States Children's Receiving Home Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations & Maintenance Manager to join our team at the Children's Receiving Home. The successful candidate will be responsible for overseeing the maintenance and upkeep of our facilities, supervising maintenance staff, and managing projects to ensure the smooth operation of our campus.Key...