Senior Telecommunications Specialist

7 days ago


Azalea Park, Florida, United States M. Coast Orlando Full time
Job Overview

M. Coast Orlando, a rapidly growing consulting firm, is seeking an experienced and goal-driven Senior Telecommunications Specialist to provide exceptional customer service and support.

Estimated Salary: $45,000 - $60,000 per year

M. Coast Orlando offers a dynamic work environment with opportunities for growth and development.

Key Responsibilities:
  • Customer Interaction: Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests.
  • Rapport Building: Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust.
  • Problem Resolution: Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels.
  • Product Knowledge: Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends.
  • Record Keeping: Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly.
Requirements:
  • Experience: At least 1-2 years of experience in a customer service, sales, or client-facing position.
  • Communication Skills: Natural communicator with the ability to build rapport and establish trust in a fast-paced setting.
  • Calm Under Pressure: Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations.
  • Positive Attitude: Positive attitude with a confident demeanor.
  • Organizational Skills: Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests.

M. Coast Orlando is committed to providing a supportive and inclusive work environment. We offer ongoing leadership development and advancement opportunities to help you grow in your career.



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