Customer Service Representative, Resident Resources

1 month ago


Brentwood, Tennessee, United States Tyler Technologies Full time
Job Title: Support Specialist, Resident Resources

As a Support Specialist at Tyler Technologies, you will be the primary point of contact for our clients, providing exceptional support and ensuring a positive overall experience.

Key Responsibilities:
  • Provide software support for clients nationwide via phone, web, or email
  • Resolve client inquiries and issues regarding Tyler's Courts and Justice products
  • Manage multiple client issues in a fast-paced environment and prioritize effectively
  • Provide guidance on data correction and resolving/escalating client incidents
  • Deliver short training sessions to client end-users via webinar
  • Manage the post-implementation relationship with clients to ensure complete satisfaction
  • Follow up on defects and act as an advocate for the client to ensure timely and accurate issue resolution
  • Consult clients on best practices for optimal use of Tyler products
  • Continuously develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources
Requirements:
  • Occasional travel (0-15%) for on-site support

At Tyler Technologies, we are committed to providing exceptional support to our clients. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this role.



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