Customer Service Representative

1 week ago


Vermillion, South Dakota, United States Tailwind Group Inc Full time

Tailwind Group Inc is a dynamic real estate company that capitalizes on opportunities in acquisition, development, and management. Our team provides full-scope expertise to create lasting and sustainable environments.

At Tailwind Group Inc, we strive for excellence in creating a workplace culture that is versatile, innovative, and the best in our market. We aim to attract and retain talented individuals who are passionate about their work.

We have an exciting opportunity for a Customer Service Representative/ Administrative Support Associate to join our team. The successful candidate will provide high-quality customer service to our residents, administrative support to the office staff, and take pride in maintaining the property's reputation.

The Quarters Vermillion is a resort-style housing community consisting of 169 units and 496 beds, designed with University of South Dakota students in mind. The compensation range for this position is $12 per hour, plus bonus potential.

Key Responsibilities:

  • Model and cascade our five core values: Entrepreneurial, Versatile, Responsive, Innovative, and Integrity.
  • Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
  • Assist with marketing efforts, customer appreciation events, and other special events.
  • Respond to leasing inquiries from prospects by making appointments, conducting tours, and completing follow-ups.
  • Assist with unit turnover and execute move-in/move-out procedures.
  • Complete administrative tasks and duties, including accurate file documentation.
  • Seek feedback from residents and communicate them with the team.
  • Respond to after-hour emergency issues as needed.

Requirements:

  • Prefer applicants who live onsite and are currently enrolled at the university.
  • Demonstrated ability to work in a fast-paced environment managing multiple projects simultaneously.
  • Possess strong administrative, organization, and communication skills.
  • Demonstrate a high level of integrity and professionalism.
  • Be a self-motivated individual and excel at working in a team environment.
  • Ability to have a positive and innovative approach to problem-solving.
  • Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Estimated Salary Range: $12/hour, plus bonus potential



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