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Digital Banking Account Specialist

1 week ago


Ogden, Utah, United States Bank of Utah Full time

Job Overview

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The Digital Banking New Accounts Specialist plays a crucial role in delivering exceptional customer experiences. This position requires a blend of customer support, operations, and technical expertise to streamline processes and improve efficiency.

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Key Responsibilities

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  • Support customers through phone calls, live chat, and email with questions and technical issues related to digital account opening and management.">
  • Troubleshoot online and mobile banking issues to ensure seamless user experience.">
  • Service customer accounts and requests accurately in accordance with bank policy and procedure.">
  • Maintain comprehensive knowledge of banking regulations and stay up-to-date with industry developments.">
  • Collaborate with the digital team, compliance, and online banking teams to enhance customer experience and create processes that drive growth and innovation.">
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Requirements

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This role requires a minimum of two years' retail banking and account opening experience or digital banking experience. The successful candidate will be confident in using Microsoft Excel, comfortable with other Microsoft solutions, and experienced in reading reports and interpreting data.

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Salary Range

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$55,000 - $70,000 per annum, depending on qualifications and experience.

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About Bank of Utah

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Bank of Utah is committed to delivering exceptional customer experiences and creating innovative solutions to meet the evolving needs of its customers.