Customer Service Representative

3 weeks ago


Calhoun, Georgia, United States Mohawk Industries Inc Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Mohawk Industries Inc. This is an exciting opportunity to work with a leading global flooring manufacturer and contribute to the company's mission of delivering exceptional customer experiences.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Key responsibilities will include:

  • Enter sales orders and order changes, including price quotations, preparation, and follow-up on purchase orders, and confirmation of shipment dates.
  • Examine records and communicate verbally and in writing with customers and other employees to obtain facts needed to resolve complaints.
  • Expedite orders through production or shipping.
  • Maintain purchase order files.
  • Communicate with production control staff regarding order status and scheduled shipment dates.
  • Respond to customer needs and demonstrate teamwork to ensure achievement of goals.


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