Nurse Triage Specialist
3 weeks ago
We are seeking a skilled and compassionate Triage Nurse Advisor to join our team at Fairview Health Services. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.
Responsibilities- Independently triage phone calls from clients, using the nursing process to facilitate access to the healthcare system and negotiate satisfactory resolutions to client concerns.
- Work closely with providers, nurses, and other staff members to demonstrate effective communication, teaching, and negotiating skills.
- Accountable for quality assessment, efficient management of care, and client satisfaction, in collaboration with the healthcare team and in accordance with contracts agreed upon with non-Fairview owned entities and clients.
- Act as a patient and family advocate to assist them through the healthcare system.
- Demonstrate knowledge and expertise in triaging callers properly, ensuring all callers receive a timely and appropriate response.
- Collect information regarding callers' concerns, medical history, and symptoms via the telephone, using symptom-based protocols to systematically assess and address patients' needs.
- Prioritize calls based on the urgency of patients' needs, provide patient education via telephone, and carry out assigned nursing tasks and medical orders as delegated by providers or designees to support patient care.
- Process prescription refill requests promptly and accurately, and document in electronic medical records in an accurate and timely manner.
- Able to access MSDS software to assist employees with information regarding chemical spills, etc., in both emergent and non-emergent situations.
- Associate Degree in Nursing
- 5 years of experience
- Current MN RN License
- WI RN License (must be obtained within 120 days of hire)
- Bachelor's in Nursing
- Triage (phone or in person) RN experience
- Teaching, mentor, or preceptor experience
- Electronic medical records experience and strong comfort level using computers
- Experience using multiple phone line systems
Fairview Health Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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