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Support Specialist

1 week ago

Manchester, New Hampshire, United States Marcone HVAC Full time

Marcone HVAC is seeking a highly motivated and organized Support Specialist to join our team. In this role, you'll provide technical assistance to customers, resolving issues and promoting company values while working closely with internal teams.

You'll be responsible for:

  • Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Maintaining accurate records of customer interactions, including calls, emails, and in-person conversations.
  • Collaborating with cross-functional teams to identify areas for improvement and implement solutions.

To excel in this position, you'll need 6 years of experience in hvac, customer service, and related functions. Your strong analytical skills, attention to detail, and ability to multitask will help you succeed in this dynamic role.