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Parts Sales Associate

2 months ago

Huntsville, Alabama, United States Audi Huntsville Full time

About the Role:

Audi Huntsville is seeking a highly motivated and customer-focused Parts Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Oversee the parts sales process from start to finish, ensuring accuracy and efficiency.
  • Communicate effectively with staff and customers in a friendly and professional manner.
  • Converse with customers regarding parts status, providing timely and accurate information.
  • Read and understand the parts catalog to locate and provide specific parts information.
  • Answer phone calls, provide price quotes, and respond to customer inquiries.
  • Review body shop estimates to verify parts ordered and pricing.
  • Provide high-level service to both internal and external customers.
  • Pull and fill orders from stock, maintaining weekly bin checks for accuracy.
  • Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
  • Locate out-of-stock parts from external sources and submit emergency orders as needed.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.

Requirements:

  • High School Diploma or equivalent and prior auto parts sales experience (preferred).
  • Eager to improve in a dynamic work environment.
  • Strong interpersonal and time management skills.
  • Ability to read and interpret safety and maintenance documents.
  • Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Valid driver's license and clean driving record.

Audi Huntsville is an Equal Opportunity Employer, committed to diversity and inclusion. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.