Bilingual Community Pharmacy Technician
4 weeks ago
At Optum, we're dedicated to delivering care and improving health outcomes for millions of people around the world. As a Community Pharmacy Technician, you'll play a critical role in connecting patients with the care and resources they need to thrive.
Key Responsibilities:- Answer incoming calls and complete outbound calls to patients, physicians, and pharmacists, ensuring exceptional customer service and maximizing productivity.
- Enter prescriptions and verify accurate information.
- Contact patients, pharmacists, and doctor's offices to resolve claims issues.
- Process prescriptions from intake to order completion.
- Resolve customer issues, ensuring accurate information is provided.
- Meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record.
- Fulfill prescription orders.
- Ability to interpret prescription orders and enter them into the pharmacy system.
- Answer the telephone using appropriate etiquette.
- Document interventions and track outcomes with the Pharmacy team.
- Resolving customer issues, ensuring accurate information is provided.
- Competitive base pay.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Performance rewards and recognition programs.
- Equity stock purchase and 401(k) contribution.
- Education reimbursement.
- Employee discounts.
- Employee assistance program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance and legal insurance.
- Licensed Pharmacy Technician in the state of Nevada.
- 2+ years of experience working as a Pharmacy Technician, including insurance claims processing, rejection, and resolution, and knowledge of laws and regulations in regards to scope of practice.
- Intermediate level of proficiency with computers using Windows PC applications, including the ability to learn new and complex computer system applications.
- Able to stand for entire shift (8 hours).
- Able to wear a mask for the duration of the shift, if required.
- Bilingual Spanish/English.
- Ability to work at 650 North Nellis Blvd, Las Vegas, NV 89110, Monday – Saturday with an 8-hour shift between 8:00am - 7:00pm PST.
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