Customer Service Technician
3 weeks ago
As a Field Service Technician with Mindlance, you will be responsible for representing our brand, problem-solving at a basic module level, and organizing your time effectively. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolve task-related problems in straightforward situations.
Key Responsibilities:
- Perform minor maintenance, repairs, and component replacement at the module level.
- Maintain parts inventory and related records.
- Provide status reports throughout the service repair.
- Diagnose problems based on the information provided in the call and through the error logs on the ATM.
- Responsible for ownership of customer issues until resolution according to SLA agreements.
- Practice security safety procedures when working with ATMs and or within financial institutions.
- Complete client-specific training and certifications.
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
Requirements:
- High School Diploma or equivalent 0-1 years of related experience.
- Reliable transportation.
- A smartphone to receive work orders on and access support documentation. Android or iPhone.
Preferred Qualifications:
- An associate degree is preferred.
- Previous experience with Client or similar equipment is preferred.
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