Passenger Experience Specialist

3 weeks ago


Memphis, Tennessee, United States Amtrak Full time
Position Summary:
The Passenger Experience Specialist is responsible for creating a positive and memorable experience for Amtrak's passengers. This includes greeting and serving customers, addressing their concerns, and ensuring that their travel needs are met. The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. Additionally, they must be able to lift heavy objects, operate equipment, and navigate various software systems. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.

Main Responsibilities:
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely manner
  • Process tickets, manage funds, and maintain accurate records
  • Maintain ticket printers and Quik-Trak machines, keep information displays up-to-date
  • Communicate important information on schedules, fares, and other travel-related topics
  • Evaluate train boarding efficiency, verify travel documents, and enforce baggage regulations
  • Perform routine cleaning tasks, handle checked baggage and packages, and maintain company materials
Requirements:
  • Demonstrated expertise in customer service, baggage operations, and express services
  • Ability to lift heavy objects, operate equipment, and navigate stations
  • Proven skills in processing Amtrak tickets, understanding tariffs, and operating various software systems
Preferred Qualifications:
  • Experience working in a customer-facing role, preferably in the transportation industry
  • Knowledge of Amtrak's policies and procedures
Salary Range:$30.83 - $38.18 per hour (dependent on experience)

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