Customer Service Liaison

1 week ago


Palm Desert, California, United States Arch Amenities Group Full time
Job Summary

We are seeking a skilled and dedicated individual to join our team as a Customer Service Liaison at Arch Amenities Group. This role is perfect for someone who is passionate about delivering exceptional guest experiences and ensuring seamless operations within our hospitality environment.

In this position, you will be responsible for maintaining the highest standards of customer service, responding to member and guest inquiries, and providing support to colleagues across various departments. Your ability to multitask, prioritize tasks, and work effectively under pressure will be essential in driving success in this role.

The ideal candidate will have prior experience in a similar customer-facing role, possess excellent communication and interpersonal skills, and demonstrate a commitment to providing outstanding service. If you are a motivated and results-driven individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.

About Us
Arch Amenities Group is a leading provider of luxury resort services, renowned for our dedication to excellence and commitment to exceeding expectations. Our team of experts works tirelessly to create unforgettable experiences for our members and guests, and we are seeking like-minded individuals to join us on this journey.

What We Offer
In addition to a competitive salary range of $45,000 - $60,000 per annum, dependent on experience, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional development and career advancement. If you are looking for a challenging and rewarding role that will allow you to grow and thrive in a dynamic environment, please do not hesitate to apply.

Responsibilities
- Maintain high standards of customer service, responding promptly to member and guest inquiries
- Provide support to colleagues across various departments, including front desk, spa, and reservations
- Assist with daily operations, including check-in/check-out procedures, room assignments, and amenity management
- Collaborate with colleagues to resolve issues and ensure seamless service delivery
- Participate in ongoing training and development programs to enhance knowledge and skills

Requirements
- High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset
- Prior experience in a customer-facing role, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, members, and guests
- Ability to work effectively under pressure, multitasking and prioritizing tasks as needed
- Commitment to providing outstanding service and exceeding expectations

Benefits
- Competitive salary range of $45,000 - $60,000 per annum, dependent on experience
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for professional development and career advancement
- A dynamic and supportive work environment, with a focus on teamwork and collaboration

Contact Information
Please submit your application, including your resume and cover letter, to us.

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