Customer Experience Liaison

6 days ago


Roanoke, Alabama, United States We Buy Ugly Houses - Constitution Properties, LLC Full time

About the Role

We are seeking a highly motivated and detail-oriented Customer Experience Liaison to join our team at We Buy Ugly Houses - Constitution Properties, LLC. As a key member of our support staff, you will play a vital role in delivering exceptional customer experiences through proactive communication and issue resolution.

Job Responsibilities

  • Respond to customer inquiries via phone and email, providing accurate and timely information about our services and solutions.
  • Mitigate customer service issues by actively listening to concerns and offering effective resolutions.
  • Foster strong relationships with customers by being responsive, empathetic, and solution-focused.
  • Utilize company scripts and protocols to ensure consistency and efficiency in customer interactions.
  • Update customer interaction records in our CRM system to maintain accurate lead management and reporting.
  • Support the management and real estate teams by providing administrative assistance and data entry services.
  • Assist with special projects and tasks as needed to drive business growth and operational excellence.

Requirements

  • Candidate must have a college degree or equivalent experience.
  • Flexible work schedule required, with potential for hybrid remote work arrangement.
  • Self-motivated individual with excellent communication and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively while maintaining attention to detail.
  • Proficient in Client Relationship Management (CRM) software and MS Office Suite.
  • Demonstrated ability to learn quickly and adapt to changing priorities.
  • English fluency required.
  • Background check may be required.

About Our Company

We Buy Ugly Houses - Constitution Properties, LLC is a dynamic and growing company that values its employees and strives to provide an exceptional work environment. Our benefits package includes:

  • Health insurance with employer-paid premiums.
  • Dental coverage with employer-paid premiums.
  • Short-term disability, long-term disability, life, and AD&D insurance with employer-paid premiums.
  • Paid time off.
  • Potential for hybrid schedule after training.
  • 401K plan after one year of employment.
  • Opportunities for career growth and development.
  • A friendly and collaborative work environment.

Salary Information

The estimated salary range for this position is $24-$26 per hour, based on location and market conditions. Compensation will be commensurate with experience.



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