Customer Experience Liaison
6 days ago
About the Role
We are seeking a highly motivated and detail-oriented Customer Experience Liaison to join our team at We Buy Ugly Houses - Constitution Properties, LLC. As a key member of our support staff, you will play a vital role in delivering exceptional customer experiences through proactive communication and issue resolution.
Job Responsibilities
- Respond to customer inquiries via phone and email, providing accurate and timely information about our services and solutions.
- Mitigate customer service issues by actively listening to concerns and offering effective resolutions.
- Foster strong relationships with customers by being responsive, empathetic, and solution-focused.
- Utilize company scripts and protocols to ensure consistency and efficiency in customer interactions.
- Update customer interaction records in our CRM system to maintain accurate lead management and reporting.
- Support the management and real estate teams by providing administrative assistance and data entry services.
- Assist with special projects and tasks as needed to drive business growth and operational excellence.
Requirements
- Candidate must have a college degree or equivalent experience.
- Flexible work schedule required, with potential for hybrid remote work arrangement.
- Self-motivated individual with excellent communication and problem-solving skills.
- Ability to multitask and prioritize tasks effectively while maintaining attention to detail.
- Proficient in Client Relationship Management (CRM) software and MS Office Suite.
- Demonstrated ability to learn quickly and adapt to changing priorities.
- English fluency required.
- Background check may be required.
About Our Company
We Buy Ugly Houses - Constitution Properties, LLC is a dynamic and growing company that values its employees and strives to provide an exceptional work environment. Our benefits package includes:
- Health insurance with employer-paid premiums.
- Dental coverage with employer-paid premiums.
- Short-term disability, long-term disability, life, and AD&D insurance with employer-paid premiums.
- Paid time off.
- Potential for hybrid schedule after training.
- 401K plan after one year of employment.
- Opportunities for career growth and development.
- A friendly and collaborative work environment.
Salary Information
The estimated salary range for this position is $24-$26 per hour, based on location and market conditions. Compensation will be commensurate with experience.
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