Service Representative-Ambulatory Services Professional

4 days ago


Baldwin Park, California, United States Kaiser Permanente Full time
Job Summary:

We are seeking a highly skilled and detail-oriented Ambulatory Service Assistant Specialist to join our team at Kaiser Permanente in Baldwin Park, California. This is an on-call position with varied days and hours, including rotating weekends.

The successful candidate will be responsible for providing exceptional customer service, handling cash transactions, and maintaining accurate records. They will also assist patients with navigating through the medical center, coordinate services, and communicate with staff members effectively.

To succeed in this role, you must have excellent communication skills, be able to work in a fast-paced environment, and meet established department performance standards and guidelines.

Salary Estimate: $44,000 - $52,000 per year

Responsibilities:
  • Provide reception services, including greeting patients, directing them to waiting areas, and verifying appointments
  • Handle cash transactions, collect payments, and reconcile receipts
  • Assist patients with using KP interactive and emerging technologies
  • Coordinate services, such as scheduling appointments, tests, and procedures
  • Communicate with staff members to resolve issues and ensure smooth operations
Requirements:
  • Bachelor's degree or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer literacy and keyboarding proficiency
  • Cash handling skills and knowledge of Kaiser Permanente's computer systems
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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