Cashier/Player Services Representative

3 weeks ago


Erie, Pennsylvania, United States Presque Isle Downs & Casino Full time
Cashier/Player Services Representative

At Presque Isle Downs & Casino, we are seeking a highly skilled Cashier/Player Services Representative to join our team. This role is responsible for handling all financial transactions, including validating gaming vouchers and exchanging them for their cash value, exchanging gaming chips for their appropriate cash value, and correctly documenting all counts.

Key Responsibilities:
  • Perform check cashing, customer deposit and withdrawal transactions, make change for guests, exchange chips, sports vouchers, or gaming vouchers for cash.
  • Prepare customer jackpots, W2G, W9's, and all other tax forms. Service the Table Games Department with all appropriate tax forms.
  • Issue slot counter checks when assigned to a front window.
  • Post all information in the casino accounting system.
  • Be accountable for all transactions and balances daily to assure accuracy.
  • Prepare AML entries for compliance.
  • Enroll new members in the Players' Club and answer account questions. Have a thorough knowledge of the point system.
  • Assist with promotional giveaways.
  • Accept occasional donations for charitable promotions. Be accountable for obtaining a cash bank and reconciling sales.
  • Be knowledgeable on kiosk functions and promotions.
Requirements:
  • High School Diploma or equivalent.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Must possess intermediate PC skills. Microsoft Office experience required.
  • Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.


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